Privacy Policy 

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1. Information We Collect

 

We may collect the following types of personal information when you visit our website, make an enquiry, book a stay, or interact with us:

 

• Personal Identification Details: Name, address, email address, phone number, date of birth.

• Booking Information: Check-in/check-out dates, guest names, payment details.

• Event Information: Details of corporate retreats, special events or private hire requirements.

• Online Information: IP address, browser type, device type, cookies, and usage data when you visit our website.

• Marketing Preferences: Your preferences for receiving communications from us.

 

 

2. How We Collect Information

 

We collect personal information in several ways, including:

 

• Through our website contact forms and booking systems.

• Over the phone, email or in person.

• Through third-party booking platforms.

• Automatically via cookies and analytics tools when you use our website.

 

 

3. How We Use Your Information

 

Your personal information may be used to:

 

• Respond to enquiries and provide requested information.

• Process bookings, payments, and confirmations.

• Deliver and manage your stay, retreat, or event.

• Personalise your experience and improve our services.

• Send marketing updates, promotions, and special offers (with your consent).

• Comply with legal obligations or resolve disputes.

 

 

4. Disclosure of Information

 

We may disclose your personal information to:

 

• Service providers and contractors who assist us in operating our business (e.g. catering, event staff, payment processors).

• Technology providers such as website hosting, booking platforms, and email marketing systems.

• Regulatory bodies or law enforcement, where required by law.

• Third parties with your consent.

 

We do not sell or rent your personal information.

 

 

5. Data Security

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access controls.

 

 

6. Cookies & Tracking

 

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can disable cookies in your browser settings, but this may affect website functionality.

 

 

7. Third-Party Links

 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

 

 

8. Access & Correction

 

You have the right to request access to your personal information and to request corrections if the information is inaccurate, out-of-date, or incomplete. Requests can be made in writing to the contact details below.

 

 

9. Marketing Communications

 

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

 

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly stated.

 

 

11. Contact Us

 

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

 

Waranara Ridge

E: adele@berrileeridge.com

P: +61 419 554 333

Location: Bay Rd, Berrilee, New South Wales 2159